Introducing AI-Powered CX Insights

🚀 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗖𝗫 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: 𝗔𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘁𝗵𝗮𝘁 𝘄𝗶𝗹𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗖𝗫 ✨ 𝗔𝗜 𝗥𝗲𝘃𝗶𝗲𝘄: Automatically analyzes every customer conversation, ensuring consistent, in-depth reviews without the need for manual effort. 🎯 𝗔𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗠𝗲𝘁𝗿𝗶𝗰𝘀: An improved approach to tracking and categorizing conversation outcomes, providing clearer reasoning as to how and why interactions were automated or handed off to a human. This feature moves the needle, empowering enterprises to go beyond basic measurements like containment and completion rates 💡 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: A fresh set of visuals that display detailed CX metrics and trends over time, helping you continuously refine and enhance customer outcomes. Ready to unlock deeper insights into your customer interactions?

Sit down with boost.ai customer, Michigan State University Federal Credit Union to learn how Credit Unions can boost member satisfaction with Conversational AI.
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About Boost.ai

Boost.ai empowers leading credit unions to automate member service and internal support - delivering on the promise of conversational AI at scale. We help our customers drive up member satisfaction while cutting operational costs and streamlining efficiencies. When your members have access to highly intelligent self-service tools, human agents can do more of what they do best – answer complex inquiries that can only be solved with human help. When self-service efficiency increases, waiting times decrease, and customer satisfaction skyrockets! Built on a market-leading technology stack that includes proprietary Natural Language Understanding (NLU) algorithms, the boost.ai platform enables the development of broad-scope virtual agents to cover a wide range of topics (10,000+ intents), with a deep level of knowledge, while maintaining 90%+ resolution rates. Consistent, 24/7 support with quickly resolved questions = happy members. This accuracy at scale is the key component to creating value from conversational AI and ensuring that enterprises using our solution can successfully improve customer satisfaction, cut costs and increase revenues. Boost.ai virtual agents free up valuable time for contact center teams. But what about the remaining 10%? Boost.ai’s proprietary Automatic Semantic Understanding (ASU) technology helps eliminate false positives and intelligently transfer customers to the correct live agent when needed. Plus, thanks to self-learning AI and pre-built industry-specific content for credit unions, you can be up and running in weeks. In fact, 85% of our customers reach a positive ROI within 3 months.

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