CUES Knowledge Hub

Guide

Monday, May 15, 2023 Boost.ai

How Conversational IVR is Revolutionizing the Modern Contact Center

In this guide, we explore how credit unions can leverage cutting-edge conversational AI-powered voice bots to empower self-service and reduce wait times, creating a positive and lasting brand impression with their customers.

Guide

Wednesday, May 3, 2023 Boost.ai

Customer Service Trends and the Rise of AI Chatbots in 2023

In this free guide we examine the latest market and technology trends that are shaping the adoption of artificial intelligence in customer service and redefining how credit unions and consumers interact in a post-pandemic world.

Video

Friday, March 17, 2023 Effectiv.ai

Overcoming Challenges to Fraud Detection Automation and Compliance Risk

Financial Institutions trying to separately juggle fraud detection and prevention with compliance risk and losing time and money as a result. Learn how to work smarter, not harder, in this eye-opening video.

White Paper

Thursday, January 26, 2023 Elan Credit Card

How Your Credit Union Can Win Gen Z and Millennials

Many millennials and Gen Zers have yet to choose a primary financial institution. Your credit union's credit card offerings could be the key to securing new life-long members. Read our executive guide on how to expand your reach with the next generation.

Research / Report

Friday, January 20, 2023 FintechOS

The Benefits of Fintech Enablement: New Strategies for Scalable Innovation

This report explores why innovation continues to be a barrier for many financial institutions and how fintech enablement can help FI's modernize and generate new revenue streams.

White Paper

Friday, November 11, 2022 Wave2, LLC

How to Build Awareness and Maximize ROI for Your Surcharge-Free ATM Networks and All Your Locations

This whitepaper will show you the critical factors and best practices that make the difference between an outstanding member experience and a marketing train wreck.

White Paper

Monday, October 3, 2022 Amplifi Loyalty

Four Ways to Drive Cardholder Redemptions to Maximize Your Portfolio Revenue

Traditional cashback is a popular loyalty redemption option, but it can be expensive. Explore these four tips to drive cardholder redemptions towards cash-like alternatives that can also help your financial institution's bottom line grow.

White Paper

Wednesday, September 21, 2022 FTI for Credit Unions

The State of Blockchain Technology and Digital Assets in Financial Services

Download this survey to learn about the many ways in which blockchain and cryptocurrency are impacting the financial services industry, and what stakeholders view as the most pertinent trends.

Case Study

Tuesday, September 20, 2022 Amplifi Loyalty

Credit and Debit Rewards Program Implementation

A credit union based in the Northern Midwest region of the United States implemented a credit/debit rewards program to meet their cardholder demands and generated a 30% increase in spend across their portfolios. Download this free case study to see how!

White Paper

Tuesday, September 13, 2022 Amplifi Loyalty

Understanding What Drives Consumer Loyalty and Retention for Long-Term Success

Offering a cohesive and custom loyalty experience for your consumers can deliver earning and redemption options while also building loyalty to increase cardholder satisfaction and long-term engagement for goal achievement and organizational growth.

Guide