CUES Knowledge Hub

Guide

Monday, May 15, 2023 Boost.ai

How Conversational IVR is Revolutionizing the Modern Contact Center

In this guide, we explore how credit unions can leverage cutting-edge conversational AI-powered voice bots to empower self-service and reduce wait times, creating a positive and lasting brand impression with their customers.

Research / Report

Friday, May 5, 2023 Franklin Madison

Marketing Tactics That Get Results for Financial Institutions in 2023

In a world of marketing choices, how do you decide which tactics will work best for your Credit Union? This article gives examples of omnichannel marketing strategies that will help you integrate your mail and digital marketing channels to maximize your efforts and achieve your goals.

Guide

Wednesday, May 3, 2023 Boost.ai

Customer Service Trends and the Rise of AI Chatbots in 2023

In this free guide we examine the latest market and technology trends that are shaping the adoption of artificial intelligence in customer service and redefining how credit unions and consumers interact in a post-pandemic world.

Research / Report

Monday, May 1, 2023 FI Strategies

Critical Components of a Thriving Branch Culture

Download this report which explores how to enhance your cultural components and better satisfy the needs of your customers and employees.

White Paper

Friday, April 14, 2023 Elan Credit Card

How Credit Unions Can Attract Small-Business Members

Retail businesses want a financial partner who will provide access to the latest payment tools. Discover the top payment trends in 2023, from IoT advances to streamlined text and chat integration.

Video

Friday, March 17, 2023 Effectiv.ai

Overcoming Challenges to Fraud Detection Automation and Compliance Risk

Financial Institutions trying to separately juggle fraud detection and prevention with compliance risk and losing time and money as a result. Learn how to work smarter, not harder, in this eye-opening video.

White Paper

Thursday, January 26, 2023 Elan Credit Card

How Your Credit Union Can Win Gen Z and Millennials

Many millennials and Gen Zers have yet to choose a primary financial institution. Your credit union's credit card offerings could be the key to securing new life-long members. Read our executive guide on how to expand your reach with the next generation.

Research / Report

Friday, January 20, 2023 FintechOS

The Benefits of Fintech Enablement: New Strategies for Scalable Innovation

This report explores why innovation continues to be a barrier for many financial institutions and how fintech enablement can help FI's modernize and generate new revenue streams.

White Paper

Thursday, September 22, 2022 Elan Credit Card

Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

As generational desires for credit card services shift, take a new look at your credit union's digital capabilities and card member qualifications.

Research / Report

Tuesday, August 30, 2022 Franklin Madison

How Credit Unions Can Meet the Demand for Insurance

Insurance is having a moment. Pin it on the pandemic, changing consumer preferences, and recognition that protection is critical to financial wellness. Learn how your credit union can meet the growing demand for insurance with customized member solutions.

Guide